Sales Technologies, Inc.
175 Canal Street
Manchester, New Hampshire 03101-2320
(603) 623-5877 FAX (603) 623-5562

September 20, 1994

To whom it may concern:

I am pleased to describe my experience with Craftech Software Designs in general and Lee Mowatt in particular.

For the past year I have had the opportunity of working closely, on an almost daily basis, with Craftech, writing a Windows-based business application of medium size, using the Visual C++ language and MFC class libraries. This application, a telemarketing system, interacts heavily with a Gupta relational database that was designed for our existing Windows-based sales automation application. The project team initially consisted of Lee and myself, with Craftech providing programming tasks of specifications provided by me - specifications that at times were well defined and at other times required design input from Craftech.

My company’s association with Craftech began at least two years ago, when they were contracted to provide a number of complex application tools and features for the above-mentioned sales application. Craftech worked with other project leaders from my company at the time, and based on Craftech’s successful implementation of our designs and because of their acquired knowledge of our system, they were recommended to me by these project leaders.

Craftech’s involvement with the current telemarketing project was primarily to provide application components, essentially features of the system that perform stand-alone functions that, when combined, result in the whole of the application. Throughout this project, I found that Craftech could take ownership of these stand-alone pieces, and provide a resulting module that could be relied upon to work as designed. Often times our designs were complete specifications; at other times the designs were less formal and were more of a conceptual nature. Craftech was constantly providing insight into these designs, and offered constructive alternatives when they felt a design was weak or amiss. Their input in this area was key in our taking the project to the point that we did. Additionally, as a requirement of writing the telemarketing application, Craftech became familiar with a set of programming tools my company has created for use with the Gupta database engine, and they provided extensions to these tools using C++ classes.

Craftech has continually demonstrated its knowledge and expertise of the Windows environment, and is always willing to share this expertise with us. Craftech also relentlessly pursues the latest advancements in the Windows arena, and is not afraid to embrace the newest technologies. They were invaluable in personally mentoring me over the course of this project in the Windows and C++ environments, and were always willing and happy to provide answers and solutions to even my most simple questions and problems. If Craftech didn’t immediately have an answer, they always took the time to research the issue and point me in the right direction.

I have found Craftech to be professionally beyond reproach, as they are always aware of proper business conduct. Our discussions were always congenial and open, mostly informal, yet Craftech is always “business formal” when appropriate. Craftech gave constant attention to, and usually met or exceeded, all task deadlines and milestones. Their billings were always accurate and honest, and status reports where regularly provided, both formally and informally, even when unsolicited.

I can easily give Craftech my unqualified recommendation as a company that can provide an accurate implementation of a well-documented design, but also as a company that can provide a key role in assisting in the design of a project. Not only can they be relied upon to complete the job at hand, they make it a point to help take away your pain while doing it.

Sincerely,

Joe Dotson
Sr. Software Engineer